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FAQ

Frequently Asked Questions

A list provided for the consumer to answer common questions in a quick and easy way!


What’s iZZi’s return Policy?

At iZZi Gadgets, Inc. you can take advantage of our 30 day return policy on all of our gadgets. Items returned within 30 days of date of invoice, will get credited the purchase amount less S/H charges and a 25% restocking fee. To return an item, follow the five steps enclosed in the RMA form. To download the RMA form click here.

Does iZZi Gadgets provide a warranty?

We provide a One Year Limited Warranty for all original iZZi Gadgets products. All original iZZi Gadgets products are warranted to be free from defects in materials and craftsmanship under normal use for a period of one (1) year from the original date of purchase. At the sole discretion of iZZi Gadgets, any defective product will be repaired or replace with the same or equivalent product. All original iZZi Gadgets products must be purchased directly from iZZi Gadgets or from an authorized reseller to be eligible for and covered under the One Year Limited Warranty. A sales receipt from the original iZZi Gadgets authorized reseller is required for warranty service.

Will There Be Any Signal Loss with an iZZi Unit on my mobile device?

There won’t be any signal loss - your iPhone will be as good to use as normal. We offer a 30-day money back guarantee, so you don’t have to worry about your purchase.

Are There Mounts For Straps And/Or Tripods On The Orbit?

The Orbit come with ready-to-use mounts for straps and tripods.

Are Lens Caps Available?

Not right now, but we are working on it. Check back with us later or send us an email and we’ll notify you by email when it’s available.

Can I Take Pictures With The Built-In IPhone Camera?

SYes, with the iZZi Slim you easily have access to the native iPhone camera with a simple twist of the spindle. We're working on it with the Orbit Pro. We’re continually improving our gadgets to satisfy your needs and concerns.

Is There A Vignette Effect On IZZi Lenses?

Yes, there is a slight vignette effect on our lenses: the round vignette on the fisheye & telephoto and a slight "bowling" vignette on the wide-angle. Feel free to zoom in with your telephoto to lose the vignette and still get great quality images, as opposed to the pixelated images taken with the iPhone's own zoom.


If you notice a more significant vignette, it could be for a few reasons. Try these quick fixes:


1. Make sure the protective sleeve "lens opening" over the camera's native lens is not obstructed by the actual sleeve. The sleeves are made of an elastic substance that can cause for it to stretch and cover the lens.


2. Make sure to firmly press your phone into the cavity of the unit with some force, again the sleeve has some elasticity and will conform to the way it is inserted into the unit.


If these solutions still don't decrease the vignette effect, please contact us at help@izzigadgets.com. We'll be happy to assist you.

Is The Case Gonna Scratch My Mobile Device?

No, due to iZZi Gadgets’ durable Dual Layer Protection (DLP) of the iZZi Orbit Pro and iZZi Remix, the soft touch of the iZZi Slims, and precision engineering, your iPhone will be completely safe and sound - more so than when you don’t have the case on.

Can I Use The Native Flash?

No, unfortunately you can not. The native flash is incapable to support the wider range of our lens.

Does The Spindle On an iZZi Case spin Clockwise or Counterclockwise?

It spins both ways - how great is that? There’s no wrong way to spin an iZZi!